Party City

Those young Hispanic girls working at the front desk are some LIARS. Came to return my costume today. First the team member told me that I could only exchange it, then I asked to speak with the manager and she proceeded to tell me that the manager is going to tell me the same thing. I simply said that’s fine, I still want to speak to one. The manager came and tried to tell me the same thing and also lied through her teeth and stated that I had 7 days before Halloween to return it. I asked her was this the only location that does this ? She lied and said yes, and then she changed it and said no, all the locations do it. She ended up telling the girl to process my refund. The girl gave me my receipt and didn’t apologize or say have a nice day or anything. Don’t come here these folks lie to customers and have very poor customer service.

I entered the store on Wheatland at 9:20 am and all three workers two female one male were at the balloon counter chatting. They looked and me and did NOT greet me in any type of way. My pompous that were supposed to be held behind the counter, the cashier did not even look for just said we don’t have green. When I brought it to their attention, they still did say we apologize and good morning? Who are you hiring party city?

Never use their "Free" delivery service for balloons. I ordered 100 balloons to be delivered and they showed up 12 at a time in 5 different cars, with a waiting span of an hour in a half. I even had to meet one of the drivers because she said she couldn't wait for me. PARTY CITY please invest in a vehicle large enough to make a proper delivery, providing the customer with their products all together, at one time, it should not have been that hard....